Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 2 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Which product should I try first?
The honest answer would be what solution do you need first?
Dry hair?
Choose the Thirst Trap: Intense Hair Hydration Butter Cream
Protective style moisturizer?
Choose the Hydro Drip: Rich Root Oil Drops
Everyday hair booster?
Choose the The Juice: Everyday Hydrator Spray
Dry Skin?
Choose the Skin Flex: Whipped Body Butter
Need a better Shampoo or Conditioner?
Choose the Buttermilk Cleanse
You need all things haircare?
Choose the Legacy Bundle
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What should I expect with my package?
We do our due diligence by securing all orders in layers of bubble wrap inside anti-theft shipping bags.
MELTED/FROZEN PRODUCT:
Some of our products are meant to be liquid/oil form but other items can possibly liquify during shipping. So, we partially freeze those items prior to shipping to reduce the chance of liquifying or leaking. If your item does arrive melted/frozen, with no leaks, just place it in a room temperature environment to return to its intended form.
Also, if available, each order will come with sample(s) of our products to try before you buy or share with others.
Please message us if you have any questions or concerns about your order.
Wholesale availability
If you desire to purchase items in bulk to gift a group (conference gift bags, stocking stuffers etc.) and the quantity listed is not enough. Please message us prior to placing your order and we can get your order processed.
My order leaked inside my package. What do I do next?
Liquid or oil has always had the unique ability of slipping through even the tiniest of spaces...it happens. We do our due diligence in securing each item to keep any possible leaks contained. In the event a product leaks in your package, please message us with a picture of the issue and we will do our best to accommodate you for the missing product.
Where is my package? Holiday Edition
All orders are processed - created, packaged, and handed over to USPS within 1-2 days (Unless otherwise stated - Preorder etc.).
During the holiday season or around any nationally observed holiday, deliveries can be delayed. So we ask that around the time (before/during/after) a holiday, you allow USPS at least 1-2 weeks to deliver your order(s).
In some cases, due to the high volume, USPS tracking may not even update but please trust that we've done our part. Feel free to reach out to us to confirm your package has left our possession.
Also, we kindly ask that when you leave a review that it reflects our product(s)'s quality and processing efficiency and not that of USPS.
Thank you in advance.
Where is my package? Theft edition
When packaging all orders, we do our due diligence by using anti-theft shippings bags but sometimes theft or attempted theft happens.
If you happen to receive your package and it appears to be tampered with or/and item(s) are missing. Please message us with picture(s) and we will do our best to accommodate you for any missing product(s).
Also, we kindly ask that when you leave a review that it reflects our product(s)'s quality, packaging, and our processing efficiency and not that of factors we can't control.
Thank you in advance.